EXCHANGE AND REFUND

Plants and items that are purchased online and picked up or purchased directly from any 'The Jungle Plant Co Pty Ltd' store or depot (including The Western Jungle Co, The Northern Jungle Co & The Eastern Jungle Co) are assumed to meet the approval of the customer once taken from the premises. The Jungle Plant Co Pty Ltd, therefore, offers no exchange or refund on items if the customer has a change of mind or decides later the plant or item is not of an acceptable
standard.

No changes will be available after any item has been processed through checkout.

It is at the discretion of The Jungle Plant Co Pty Ltd whether orders placed online will be refunded in full before shipping.  In most cases, a processing fee will be retained if a refund is issued. Once an order has been put through the carrier’s system, the shipping fee will not be refunded as it has been paid to the carrier.

The Jungle Plant Co Pty Ltd does not exchange or refund orders once they have been shipped and does not accept returns once orders have been received and opened. For any
plant material purchase, it is assumed the buyer is fully aware of how to care for and manage a plant that has been through transportation. It is sole responsibility of the buyer to care for a plant that has been shipped. You can expect minor leaf/plant damage due to the nature of shipping plants. We will not refund under any circumstance for cosmetic or aesthetics of the plant.