Shipping & Delivery

Shipping & Pickup Information

At our plant nursery, we focus on safe, reliable delivery and pickup options to ensure your plants arrive healthy and ready to thrive. Please review the details below before placing your order.

Plant Shipping Information (Australia – FNQ)

We ship all plants using local small-business couriers who understand how to handle live plants with care.

Delivery Timeframes

  • Standard plant delivery: 4–8 business days

  • Some orders may take longer due to weather, seasonal changes, or greenhouse conditions

We prioritise plant health. During extreme heat, heavy rain, or unsafe weather, we do not remove plants from the greenhouse, which may extend shipping times.

FNQ Weather Delays

Because our nursery operates in Far North Queensland, heavy flooding can occasionally restrict access to our property. When flooding occurs, dispatch will be delayed until conditions are safe. These precautions help ensure your plants stay healthy during transport.

 

Courier Tracking & Delivery

  • We use local couriers, so live tracking is not available

  • We will email you on the day your order leaves the nursery

  • Please ensure there is a safe, accessible location to leave your plant

If your property requires a gate code, or if your home is fully fenced with no entry point, the courier cannot complete the delivery. When this happens:

  • Your order will return to our pickup base at 12 Svendsen Street

  • You will have 4 days to collect it during business hours (9am–1pm)

  • Orders not collected within 4 days will be returned to the greenhouse

  • No refunds or store credit will be issued for uncollected orders

Local Plant Pickup

If you prefer to collect your plants in person, we offer convenient local pickup.

Pickup Process

  • You will receive an email notification when your order is ready

  • Plants must be collected within 7 days of notification

  • We do not hold plants longer than 7 days due to their perishable nature

Orders not collected within this timeframe will be returned to the greenhouse and are not eligible for refunds or store credit

 

Important Delivery Notes

  • Ensure your delivery details, including access instructions, are correct

  • Customers are responsible for collecting orders once dispatched or marked ready for pickup